Question 1

Who is FollUp for?

Accepted Answer

Anyone who guides several people along the same path: mentors, consultants, teachers, doctors, nutritionists, accountants, lawyers and teams that onboard clients. You define the steps and each person moves at their own pace.

Question 2

Does the person I'm following need to pay or install anything?

Accepted Answer

No. They get an email invitation, sign in with their Google account and use it in the browser, on desktop or phone. Only the project owner has a subscription.

Question 3

How do automatic reminders work?

Accepted Answer

Once a day the system checks every open step. The participant is reminded at the points of the deadline you choose (for example 50% and 75%), a few days before the due date and when the step becomes overdue. Each reminder is sent only once, and you can be notified when someone falls behind.

Question 4

Can the same person take part in more than one project?

Accepted Answer

Yes. Someone invited to two programs, or by two different owners, sees every follow-up in the same account. And an owner in one project can be a participant in another.

Question 5

What happens when a patient comes back, or a mentorship has more than one cycle?

Accepted Answer

You close the current cycle: it becomes a record and can no longer be changed, not even by you. When the person comes back, you open another one with the same steps or with the project's current steps. Earlier ones stay available for reference, with deliverables and conversations, and you decide whether the participant can see them too. Each project uses the word that fits your work: cycle, appointment, module, phase or period.

Question 6

Can I share files and videos?

Accepted Answer

Yes. Each step accepts files, links (Google Drive, Docs, Dropbox) and YouTube, Vimeo or Loom videos, which can be watched inside the step itself. Participants also attach their own deliverables.

Question 7

Can participants book a call with me?

Accepted Answer

Yes. You set the days and hours you are available, the call length and the minimum notice. The participant requests a free time, already converted to their time zone, and you confirm it with one click. A requested time is held and disappears for everyone else, and either side can cancel.

Question 8

Can participants see each other's data?

Accepted Answer

No. Each participant only sees their own trail, their own deliverables and their conversation with the owner.

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